Side-by-side comparison
Hotjar vs Heap
Complaint records and Risk Scores compared. Both are in the Product & Web Analytics category.
✓ Heap has a lower documented Risk Score.
Heap's Risk Score of 7 is lower than Hotjar's 20.
That said, always read the full complaint records before deciding.
Product A
Hotjar
ContentSquare-owned heatmap and session-recording tool
20
Mixed Signals
out of 100
2 documented warnings
Product & Web Analytics
Product & Web Analytics
Product B
Heap
Autocapture analytics — strong product, ContentSquare-acquired
7
Clean Record
out of 100
1 documented warning
Product & Web Analytics
Product & Web Analytics
Complaint category breakdown
Higher numbers in each row indicate more documented complaints in that category. Bold = more complaints than the other product.
| Complaint type | Hotjar | Heap |
|---|---|---|
| BBB Complaints | — | — |
| Lawsuits & Legal Action | — | — |
| Misleading Marketing | — | — |
| Customer Complaints | — | 1 |
| Churn & Retention | — | — |
| Billing Problems | 1 | — |
| Support Failures | 1 | — |
Severity breakdown
| Severity | Hotjar | Heap |
|---|---|---|
| Critical | — | — |
| High | — | — |
| Medium | 1 | — |
| Low | 1 | 1 |