Side-by-side comparison
HubSpot vs Zoho CRM
Complaint records and Risk Scores compared. Both are in the CRM & Sales Automation category.
✓ Zoho CRM has a lower documented Risk Score.
Zoho CRM's Risk Score of 31 is lower than HubSpot's 100.
That said, always read the full complaint records before deciding.
Product A
HubSpot
All-in-one CRM and marketing platform with rapidly-escalating bills
100
Severe
out of 100
12 documented warnings
CRM & Sales Automation
CRM & Sales Automation
✓ Lower risk
Full Zoho CRM record →
Product B
Zoho CRM
Massive Zoho ecosystem with reliability and support concerns
31
Mixed Signals
out of 100
2 documented warnings
CRM & Sales Automation
CRM & Sales Automation
Complaint category breakdown
Higher numbers in each row indicate more documented complaints in that category. Bold = more complaints than the other product.
| Complaint type | HubSpot | Zoho CRM |
|---|---|---|
| BBB Complaints | 1 | — |
| Lawsuits & Legal Action | 2 | — |
| Misleading Marketing | 2 | — |
| Customer Complaints | 2 | — |
| Churn & Retention | 1 | — |
| Billing Problems | 3 | 1 |
| Support Failures | 1 | 1 |
Severity breakdown
| Severity | HubSpot | Zoho CRM |
|---|---|---|
| Critical | 1 | — |
| High | 5 | 1 |
| Medium | 6 | 1 |
| Low | — | — |