Side-by-side comparison
Lattice vs Paychex Flex
Complaint records and Risk Scores compared. Both are in the HR, Payroll & People Ops category.
✓ Lattice has a lower documented Risk Score.
Lattice's Risk Score of 47 is lower than Paychex Flex's 71.
That said, always read the full complaint records before deciding.
✓ Lower risk
Full Lattice record →
Product A
Lattice
Performance management and people analytics for modern HR teams
47
Caution
out of 100
4 documented warnings
HR, Payroll & People Ops
HR, Payroll & People Ops
Product B
Paychex Flex
Mid-market payroll and HR — ADP's closest competitor with similar complaint patterns
71
High Risk
out of 100
4 documented warnings
HR, Payroll & People Ops
HR, Payroll & People Ops
Complaint category breakdown
Higher numbers in each row indicate more documented complaints in that category. Bold = more complaints than the other product.
| Complaint type | Lattice | Paychex Flex |
|---|---|---|
| BBB Complaints | — | 1 |
| Lawsuits & Legal Action | — | — |
| Misleading Marketing | 1 | — |
| Customer Complaints | 1 | 1 |
| Churn & Retention | 1 | — |
| Billing Problems | 1 | 1 |
| Support Failures | — | 1 |
Severity breakdown
| Severity | Lattice | Paychex Flex |
|---|---|---|
| Critical | — | — |
| High | — | 3 |
| Medium | 4 | 1 |
| Low | — | — |