Side-by-side comparison
New Relic vs Pendo
Complaint records and Risk Scores compared. Both are in the DevOps, Monitoring & Observability category.
✓ Pendo has a lower documented Risk Score.
Pendo's Risk Score of 40 is lower than New Relic's 42.
That said, always read the full complaint records before deciding.
Product A
New Relic
Observability platform that bet on consumption pricing — a mixed outcome
42
Caution
out of 100
3 documented warnings
DevOps, Monitoring & Observability
DevOps, Monitoring & Observability
✓ Lower risk
Full Pendo record →
Product B
Pendo
Product analytics and in-app guidance platform with steep enterprise pricing
40
Caution
out of 100
3 documented warnings
DevOps, Monitoring & Observability
DevOps, Monitoring & Observability
Complaint category breakdown
Higher numbers in each row indicate more documented complaints in that category. Bold = more complaints than the other product.
| Complaint type | New Relic | Pendo |
|---|---|---|
| BBB Complaints | — | — |
| Lawsuits & Legal Action | — | — |
| Misleading Marketing | — | — |
| Customer Complaints | 1 | 1 |
| Churn & Retention | 1 | — |
| Billing Problems | 1 | 1 |
| Support Failures | — | 1 |
Severity breakdown
| Severity | New Relic | Pendo |
|---|---|---|
| Critical | — | — |
| High | 1 | 1 |
| Medium | 2 | 1 |
| Low | — | 1 |