Observability platform that bet on consumption pricing — a mixed outcome
3 documented complaints against New Relic — paraphrased from BBB filings, Trustpilot reviews, Reddit threads, and public forum posts. Newest complaints first.
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Sourced from public platforms across US, UK, and global markets — each report links to the original source.
| Platform | Reports | Who's reporting |
|---|---|---|
| 1 | US & global users | |
| TechCrunch | 1 | Various regions |
| G2 | 1 | Global B2B buyers |
Engineering teams that enable New Relic Logs without configuring drop filters or sampling consistently describe first-month bills far exceeding expectations. Debug-level logging from a moderately sized application can generate tens of gigabytes per day.
New Relic was acquired by Francisco Partners and TPG in a 2023 take-private transaction after laying off ~10% of staff. These changes generated questions from enterprise customers about support staffing and roadmap investment.
Users switching from Datadog to New Relic describe NRQL and the dashboarding experience as requiring a steeper initial investment. The flexibility is there but the onboarding ramp is longer.