Observability platform that bet on consumption pricing — a mixed outcome
Short answer: No — but read on.
New Relic sits in an uncomfortable middle ground. Not a scam, but a product where a meaningful share of customers walk away feeling like they were oversold or mishandled.
The strongest "this feels like a scam" signals tend to come from one of two places: marketing claims that don't match reality, or billing practices that make leaving harder than joining. Below are the 1 flags in those two categories we've documented for New Relic.
Engineering teams that enable New Relic Logs without configuring drop filters or sampling consistently describe first-month bills far exceeding expectations. Debug-level logging from a moderately sized application can generate tens of gigabytes per day.
Our AI scanner searches Reddit, Trustpilot, BBB, and news sources for fresh complaints from the past year, paraphrases what it finds, and adds anything new to this page. Takes up to 90 seconds.
For the full record — lawsuits, churn signals, support failures, and BBB filings — see the complete complaints page.