Side-by-side comparison
New Relic vs Twilio
Complaint records and Risk Scores compared. Both are in the DevOps, Monitoring & Observability category.
✓ New Relic has a lower documented Risk Score.
New Relic's Risk Score of 42 is lower than Twilio's 100.
That said, always read the full complaint records before deciding.
✓ Lower risk
Full New Relic record →
Product A
New Relic
Observability platform that bet on consumption pricing — a mixed outcome
42
Caution
out of 100
3 documented warnings
DevOps, Monitoring & Observability
DevOps, Monitoring & Observability
Product B
Twilio
Dominant communications API platform with usage pricing that's easy to underestimate
100
Severe
out of 100
12 documented warnings
DevOps, Monitoring & Observability
DevOps, Monitoring & Observability
Complaint category breakdown
Higher numbers in each row indicate more documented complaints in that category. Bold = more complaints than the other product.
| Complaint type | New Relic | Twilio |
|---|---|---|
| BBB Complaints | — | 1 |
| Lawsuits & Legal Action | — | 2 |
| Misleading Marketing | — | 1 |
| Customer Complaints | 1 | 3 |
| Churn & Retention | 1 | 1 |
| Billing Problems | 1 | 2 |
| Support Failures | — | 2 |
Severity breakdown
| Severity | New Relic | Twilio |
|---|---|---|
| Critical | — | 1 |
| High | 1 | 5 |
| Medium | 2 | 4 |
| Low | — | 2 |