Side-by-side comparison
Salesforce vs Zoho CRM
Complaint records and Risk Scores compared. Both are in the CRM & Sales Automation category.
✓ Zoho CRM has a lower documented Risk Score.
Zoho CRM's Risk Score of 31 is lower than Salesforce's 59.
That said, always read the full complaint records before deciding.
Product A
Salesforce
The 800-pound gorilla — powerful, but the complaint record is long
59
High Risk
out of 100
3 documented warnings
CRM & Sales Automation
CRM & Sales Automation
Product B
Zoho CRM
Massive Zoho ecosystem with reliability and support concerns
31
Mixed Signals
out of 100
2 documented warnings
CRM & Sales Automation
CRM & Sales Automation
Complaint category breakdown
Higher numbers in each row indicate more documented complaints in that category. Bold = more complaints than the other product.
| Complaint type | Salesforce | Zoho CRM |
|---|---|---|
| BBB Complaints | — | — |
| Lawsuits & Legal Action | 1 | — |
| Misleading Marketing | — | — |
| Customer Complaints | 1 | — |
| Churn & Retention | — | — |
| Billing Problems | 1 | 1 |
| Support Failures | — | 1 |
Severity breakdown
| Severity | Salesforce | Zoho CRM |
|---|---|---|
| Critical | — | — |
| High | 2 | 1 |
| Medium | 1 | 1 |
| Low | — | — |