The SMB email marketing incumbent — reliable, dated, with noted cancellation friction
3 documented complaints against Constant Contact — paraphrased from BBB filings, Trustpilot reviews, Reddit threads, and public forum posts. Newest complaints first.
Our AI scanner searches Reddit, Trustpilot, BBB, and news sources for fresh complaints from the past year, paraphrases what it finds, and adds anything new to this page. Takes up to 90 seconds.
Sourced from public platforms across US, UK, and global markets — each report links to the original source.
| Platform | Reports | Who's reporting |
|---|---|---|
| BBB | 1 | US consumers (Better Business Bureau) |
| G2 | 1 | Global B2B buyers |
| Capterra | 1 | Global B2B buyers |
BBB and Trustpilot filings include recurring reports of Constant Contact continuing to charge after cancellation requests, requiring multiple follow-up contacts and bank disputes to stop billing.
Businesses needing sophisticated email sequences and multi-condition automations describe Constant Contact as too limited — the automation builder handles simple drip sequences but not the complex journeys that ActiveCampaign, Klaviyo, or Kit offer.
Email marketers switching from modern alternatives describe the template editor as less capable — limited layout options, fewer design components, and a harder mobile-responsiveness workflow compared to Mailchimp, Klaviyo, or Beehiiv.