The SMB email marketing incumbent — reliable, dated, with noted cancellation friction
What Constant Contact costs, how it compares to similar Email Marketing tools on price positioning, and every documented billing complaint that's shaped its reputation.
Constant Contact is one of the oldest email marketing platforms, providing email campaigns, automation, event marketing, and social posting for small businesses and nonprofits. Pricing starts at $12/month for the Lite plan and scales by contact count. Popular with associations, nonprofits, and local businesses.
Constant Contact has been in the email marketing space for over 25 years and its core functionality is reliable. For organizations that just need to send newsletters without complex automation, it's adequate.
The complaints concentrate on its age showing: the automation builder is limited compared to ActiveCampaign or Klaviyo; the email editor feels dated; and the cancellation and contract practices have generated BBB complaints — the company has been reported to continue billing after cancellation requests.
Pricing details are drawn from our editorial research and may change — always confirm current rates on www.constantcontact.com before buying.
This isn't a feature-by-feature price comparison — it's a positioning check against other Email Marketing tools we track, based on documented complaint volume and risk profile.
| Product | Risk Score | Billing complaints | Positioning note |
|---|---|---|---|
| Constant Contact (this product) | 40 · Caution | 1 | — |
| beehiiv | 7 · Clean Record | See pricing → | Lower overall risk profile — worth a look if pricing transparency matters to you Full comparison → |
| Buttondown | 7 · Clean Record | See pricing → | Lower overall risk profile — worth a look if pricing transparency matters to you Full comparison → |
| Brevo (Sendinblue) | 7 · Clean Record | See pricing → | Lower overall risk profile — worth a look if pricing transparency matters to you Full comparison → |
BBB and Trustpilot filings include recurring reports of Constant Contact continuing to charge after cancellation requests, requiring multiple follow-up contacts and bank disputes to stop billing.
Our AI scanner searches Reddit, Trustpilot, BBB, and news sources for fresh complaints from the past year, paraphrases what it finds, and adds anything new to this page. Takes up to 90 seconds.
Every billing, hidden-fee, and pricing-related complaint we've recorded for Constant Contact — with sources.
BBB and Trustpilot filings include recurring reports of Constant Contact continuing to charge after cancellation requests, requiring multiple follow-up contacts and bank disputes to stop billing.
We don't scrape live pricing pages — this page reflects documented pricing details from our editorial research and dated billing complaints from public sources. For current rates, always check the vendor's own pricing page.