Heroku does not show the typical scam patterns. Its Risk Score of 48/100 reflects 3 documented complaints, but none rise to the level of indicating fraud.

Has Heroku been sued?

Documented legal actions and BBB filings against Heroku can be found on our lawsuits page.

DevOps, Monitoring & Observability · Risk Score 48 · Caution

Is Heroku a Scam or Legit? Here's What the Record Shows.

Name: Heroku
Brand: Heroku
Author: SaaS Flags Editorial Team

Salesforce-owned PaaS that killed its free tier and raised prices sharply

Short answer: No — but read on.

Full review & risk score Pricing & billing complaints →Legal history →Safer alternatives →Pricing & price history →

Our read

Heroku sits in an uncomfortable middle ground. Not a scam, but a product where a meaningful share of customers walk away feeling like they were oversold or mishandled.

The strongest "this feels like a scam" signals tend to come from one of two places: marketing claims that don't match reality, or billing practices that make leaving harder than joining. Below are the 1 flags in those two categories we've documented for Heroku.

Marketing & billing complaints

Billing Problems HIGH Source: Reddit Added 1d ago

Elimination of free dynos and free Postgres tier in 2022

Heroku removed its free tier entirely in November 2022, forcing every hobby project and small app onto paid dynos, which many small developers and students described as a breaking point.

Our AI scanner searches Reddit, Trustpilot, BBB, and news sources for fresh complaints from the past year, paraphrases what it finds, and adds anything new to this page. Takes up to 90 seconds.

Everything else worth knowing

For the full record — lawsuits, churn signals, support failures, and BBB filings — see the complete complaints page.