SF SaaS Flags
Video Conferencing & Async Communication · Risk Score 24 · Mixed Signals

Loom Complaints: What Buyers Are Actually Reporting

Async video messaging for teams — Atlassian acquired it, pricing changed

2 documented complaints against Loom — paraphrased from BBB filings, Trustpilot reviews, Reddit threads, and public forum posts. Newest complaints first.

Full review & risk scoreScam or legit? →Legal history →Safer alternatives →Pricing & price history →

Our AI scanner searches Reddit, Trustpilot, BBB, and news sources for fresh complaints from the past year, paraphrases what it finds, and adds anything new to this page. Takes up to 90 seconds.

0
Critical
0
High
2
Medium
0
Low

Who reported these complaints

Sourced from public platforms across US, UK, and global markets — each report links to the original source.

Platform Reports Who's reporting
Reddit1US & global users
Atlassian Community1Various regions
Billing Problems MEDIUM Source: Reddit Added 4d ago

Post-acquisition free tier restrictions tightened; existing users impacted

Following the Atlassian acquisition, Loom tightened free tier limits — previously free features like unlimited videos and longer recording limits became paid-only. Teams that built workflows on the free tier needed to upgrade or adapt.

Customer Complaints MEDIUM Source: Atlassian Community Added 4d ago

Atlassian ecosystem integration less developed than the acquisition suggests

Jira and Confluence users expecting deep Loom integration post-acquisition describe the current integration as shallow — basic embed capabilities but not the workflow-level integration that would justify the acquisition premium.