Async video messaging for teams — Atlassian acquired it, pricing changed
Short answer: No — but read on.
Based on the public record, Loom doesn't show the typical scam patterns — but every product has its detractors. Here's what those detractors are actually saying.
The strongest "this feels like a scam" signals tend to come from one of two places: marketing claims that don't match reality, or billing practices that make leaving harder than joining. Below are the 1 flags in those two categories we've documented for Loom.
Following the Atlassian acquisition, Loom tightened free tier limits — previously free features like unlimited videos and longer recording limits became paid-only. Teams that built workflows on the free tier needed to upgrade or adapt.
Our AI scanner searches Reddit, Trustpilot, BBB, and news sources for fresh complaints from the past year, paraphrases what it finds, and adds anything new to this page. Takes up to 90 seconds.
For the full record — lawsuits, churn signals, support failures, and BBB filings — see the complete complaints page.